Privacy Policy

Last updated: June 8, 2026

PaletteMomento (“we,” “us,” or “our”) operates palettemomento.com. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

Information We Collect

When you visit or purchase from our site, we may collect:

• Order information: name, billing/shipping address, email address, phone number, and payment information (processed securely by our payment provider).
• Account information: if you create an account, the details you provide.
• Communications: messages you send us — including custom design requests, photos you share, and the email address or WhatsApp number you provide so we can send order updates.
• Automatically collected data: your IP address, browser type, device information, and browsing activity on our site, collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process and fulfill your orders, including shipping and customer service.
• Communicate with you about your order and custom requests, by email or WhatsApp.
• Improve our website and product offerings.
• Send marketing emails, if you have opted in (you may unsubscribe at any time).

Third-Party Services

We may share information with trusted third parties only as needed to operate our business, including:

• Payment processors (e.g., PayPal) to handle transactions securely. We do not store your full payment card details.
• Shipping carriers (e.g., FedEx, DHL) to deliver your order.
• Analytics and marketing tools (e.g., Google Analytics) to understand site usage.

Cookies

Our site uses cookies to enable core functionality (like your shopping cart) and to analyze site traffic. You can control cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to opt out of marketing. Residents of the EU (GDPR) and California (CCPA) have specific rights. To exercise any of these, contact us at support@palettemomento.com.

Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.

Contact

For any privacy questions, email support@palettemomento.com.