Privacy Policy

Last updated: June 8, 2026

PaletteMomento (“we,” “us,” or “our”) operates palettemomento.com. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

Information We Collect

When you visit or purchase from our site, we may collect:

• Order information: your name, company, delivery address, email address and phone number, together with the sizes and quantities you ask us to quote.
• Account information: if you create an account, the details you provide.
• Communications: messages you send us, including custom design requests, reference photos you share, and the email address you provide so we can send quotes and order updates.
• Automatically collected data: your IP address, browser type, device information, and browsing activity on our site, collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process and fulfill your orders, including production, freight arrangements and customer service.
• Communicate with you about your quote, your order and any custom requests, by email.
• Improve our website and product offerings.
• Send marketing emails, if you have opted in (you may unsubscribe at any time).

Third-Party Services

We may share information with trusted third parties only as needed to operate our business, including:

• Payment processors (e.g., PayPal) to handle transactions securely. We do not store your full payment card details.
• Shipping carriers (e.g., FedEx, DHL) to deliver your order.
• Analytics and marketing tools (e.g., Google Analytics) to understand site usage.

Cookies

Our site uses cookies to enable core functionality (like your shopping cart) and to analyze site traffic. You can control cookies through your browser settings.

Your Rights

Chat on WhatsApp — usually an immediate reply. Email is also available, with replies usually within 12 hours.

Depending on your location, you may have the right to access, correct, or delete your personal data, or to opt out of marketing. Residents of the EU (GDPR) and California (CCPA) have specific rights. To exercise any of these, contact us at support@palettemomento.com.

Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.

Contact

Chat on WhatsApp — usually an immediate reply. Email is also available, with replies usually within 12 hours.

For any privacy questions, email support@palettemomento.com.

Enquiry source measurement

We use first-party measurement to understand which sources bring visits and enquiries, including ChatGPT and other search services. A temporary browser-session value remembers a broad source category and the first page for up to 30 minutes of inactivity. Our separate measurement records contain the day, source category, public page paths, and events such as a WhatsApp click or a successfully stored form submission. They do not contain your name, email, phone number, uploaded images, message, full referral URL, or a visitor identifier. These records expire after 90 days. We respect Global Privacy Control and Do Not Track for this measurement. If you submit a form, the detected source and first page may also accompany your enquiry so the studio can understand how you found us. Clicking WhatsApp is measured separately from sending an enquiry.