Real commissions, start to finish
Our client commissions show each client’s reference, the painting stages and the finished canvas, with real sizes.
PaletteMomento / Before you order
Buying from an overseas studio you have not used before? Check us first. This page lists the facts you can confirm before you pay: who we are, where your payment goes, how to start small, and who you can talk to.
WhatsApp: usually an immediate reply. Email: usually within 12 hours. Monday to Sunday.
01 / Company and payment
| Company | Shenzhen South Fortune Technology Co., Ltd. |
|---|---|
| Studio | Dafen Art Village, Longgang District, Shenzhen, China |
| Bank account | Hong Kong South Fortune Technology Co., Ltd., HSBC. We receive international payments through our Hong Kong company. |
| Other payment | PayPal |
| Deposit and balance | Usually a 50% deposit. The balance is paid after you approve photos of the finished canvas and before it ships. |
| Contact | WhatsApp +86 180 2541 8602. Email support@palettemomento.com. |
Check the account name before you pay. Bank payment requests from us name Hong Kong South Fortune Technology Co., Ltd. at HSBC. If a request shows any other account name, message us on WhatsApp before you pay.
02 / Start small
Not ready to order a large painting from a studio you have never used? Start with a sample. A sample is a separate single-piece order, priced by its size. Most samples are 30 to 40 cm and ship rolled, and the total is usually under US$200, including packing and shipping.
One client ordered a 40 × 40 cm rolled sample, was happy with it, and then ordered a 200 cm painting. You can follow that sample from bare canvas to shipment on our How We Paint page.
03 / Ask someone who ordered
We can put you in touch with past clients who have received their paintings. Ask us on WhatsApp and tell us what you are planning, so we can suggest the most useful person to speak with.
04 / See the work
Our client commissions show each client’s reference, the painting stages and the finished canvas, with real sizes.
One painter completes each canvas. We share photos and short videos as the painting goes, then daylight photographs of the finished canvas.
You approve photos of the finished canvas before it leaves the studio. If a finished piece has a defect that is our fault, we repaint it at our cost.
05 / Delivery
Freight is quoted at cost, and for most countries you choose duties included in the delivery quote (DDP) or paid on arrival. If a painting arrives damaged, tell us within 7 days of delivery, with photographs of the painting and the packaging, and keep the packaging. We help you make the claim with the carrier, then agree with you whether to repaint or refund, depending on the damage. The full policy is on our damage, replacement and cancellation page.
06 / Questions
PaletteMomento is run by Shenzhen South Fortune Technology Co., Ltd.. Our studio is in Dafen Art Village, Longgang District, Shenzhen, China.
We receive international payments through our Hong Kong company, Hong Kong South Fortune Technology Co., Ltd., which holds the account at HSBC. Bank payment requests from us name that company. If a request shows any other account name, message us on WhatsApp before you pay.
Yes. You can pay by PayPal or by bank transfer to our HSBC account in Hong Kong.
Payment is usually a 50% deposit. The balance is paid after you approve photographs of the finished canvas and before it ships.
Yes. A sample is a separate single-piece order, priced by its size. Most samples are 30 to 40 cm and ship rolled, and the total is usually under US$200, including packing and shipping.
Yes. Ask us on WhatsApp and we will put you in touch with a past client who has received their painting.
Tell us within 7 days of delivery, with photographs of the painting and the packaging, and keep the packaging. We help you make the claim with the carrier, then agree with you whether to repaint or refund, depending on the damage.
Send your questions, or the reference and size you have in mind. We answer before you commit to anything.
WhatsApp: usually an immediate reply. Monday to Sunday.
Email: support@palettemomento.com, usually within 12 hours.